Privacy Policy

1. Introduction

Ranjan Fernando Piano Centre operates this website to showcase our piano collection, services, and heritage, and to allow visitors to make enquiries. This Privacy Policy applies to information collected through this website, by phone, email, WhatsApp, or in person at our showroom.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact & enquiry details — name, email address, phone number, organisation, and message content submitted through our contact form.
• Testimonial submissions — name, title/organisation, and photograph, where you have given us permission to feature your review.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically for security and analytics purposes.

We do not process online payments or store payment card information on this website — all purchases are arranged directly with our showroom team.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries about pianos, tuning, repairs, restoration, and delivery services;
• Schedule appointments, home visits, and showroom consultations;
• Send confirmation emails relating to enquiries you have submitted;
• Display testimonials on our website, with your consent;
• Improve our website's content, usability, and performance;
• Detect and prevent spam, fraud, or misuse of our contact form.

4. Sharing & Third Parties

We do not sell or rent your personal information. We may share information with trusted service providers who help us operate this website (such as hosting and email delivery providers), and these providers are only permitted to use your data to perform services on our behalf. We may also disclose information where required by law or to protect our legal rights.

5. Cookies & Tracking

This website may use essential cookies to remember your preferences (such as cookie consent) and to keep the site functioning correctly. We do not use cookies for third-party advertising. You can disable cookies through your browser settings, although some parts of the site may not function as intended.

6. Data Retention & Security

We retain enquiry and testimonial information for as long as necessary to respond to your request, maintain our business records, or as required by law. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

7. Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you;
• Ask us to correct inaccurate information;
• Request that we delete your information or remove a testimonial from public display;
• Withdraw consent for future communications.

8. Children's Privacy

Our website and services are intended for adults arranging piano purchases, tuition, or servicing on behalf of themselves, their family, or their institution. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: